Ayyaz Ahmed

Retail & Operations Management Professional

Wah Cantt, PK.

About

Highly accomplished Retail and Operations Management Professional with over 15 years of progressive leadership experience across high-volume retail brands like Sapphire Retail and Diners. Proven ability to optimize store performance, consistently exceed annual sales targets, and reduce product losses by over 20% through strategic planning, inventory management, and team development. Seeking to leverage expertise in retail leadership, business development, and operational excellence to drive sustainable growth for a reputable international organization.

Work

Sapphire Retail Ltd.

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Store Manager

Abbottabad, Khyber Pakhtunkhwa, Pakistan

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Summary

Currently overseeing all store operations, including sales, merchandising, financial control, and team supervision, to achieve monthly and annual revenue targets for Sapphire Retail Ltd.

Highlights

Strategically planned and implemented retail strategies, consistently achieving monthly and annual revenue targets.

Ensured stringent compliance with company policies, operational standards, and customer satisfaction benchmarks.

Managed vendor relationships and optimized stock to minimize shrinkage by an unspecified but significant margin.

Led staff hiring, comprehensive training, and performance evaluations, fostering a culture of excellence.

Prepared detailed financial reports and analyzed sales data to inform business forecasting and management reviews.

Diners (Al-Baraka Apparel)

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Branch Manager

Peshawar, Khyber Pakhtunkhwa, Pakistan

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Summary

Directed daily branch operations, ensuring consistent achievement of sales objectives and KPIs by coaching staff and implementing effective marketing strategies.

Highlights

Directed daily branch operations, consistently achieving sales objectives and Key Performance Indicators (KPIs).

Coached and mentored staff, significantly improving performance and enhancing customer engagement.

Analyzed sales trends and market data to accurately forecast business growth and product demand.

Managed stock levels, logistics, and visual merchandising, consistently maintaining brand standards.

Implemented effective marketing campaigns, promotions, and in-store displays, contributing to regional strategy execution.

Al-Karam Studio (Al-Karam Textile Pvt. Ltd.)

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Branch Manager

Abbottabad, Khyber Pakhtunkhwa, Pakistan

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Summary

Maintained operational excellence and improved sales performance through targeted campaigns and staff motivation programs at Al-Karam Studio.

Highlights

Maintained operational excellence across visual merchandising, store appearance, and service quality.

Improved sales performance through targeted campaigns and staff motivation programs, driving continuous growth.

Monitored daily, weekly, and monthly store metrics, ensuring continuous improvement and operational efficiency.

Ensured stringent compliance with safety, security, and operational procedures, mitigating risks.

Conducted customer satisfaction surveys and implemented service enhancements, boosting customer loyalty.

ChenOne Stores Ltd.

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Branch Manager

Islamabad, Islamabad Capital Territory, Pakistan

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Summary

Achieved annual financial targets by optimizing budgets, marketing strategies, and team productivity, while delivering exceptional customer experiences at ChenOne Stores Ltd.

Highlights

Achieved annual financial targets by optimizing budgets, marketing strategies, and enhancing team productivity.

Developed in-store promotional materials and display plans, significantly increasing product visibility.

Managed store profitability through accurate expense tracking and comprehensive sales analysis.

Delivered exceptional customer experiences, ensuring high retention and satisfaction rates.

Conducted market analysis to support business expansion and competitive positioning strategies.

Moiz & Co.

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Assistant Administration Manager

Wah Cantt, Punjab, Pakistan

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Summary

Directed administrative and operational functions across multiple departments, overseeing staffing, procurement, and facility management operations for Moiz & Co.

Highlights

Directed administrative and operational functions across multiple departments, ensuring seamless operations.

Oversaw staffing, scheduling, procurement, and facility management operations, optimizing resource allocation.

Implemented new administrative systems and workflow optimization processes, enhancing efficiency.

Maintained stringent compliance with health, safety, and internal audit standards.

Coordinated critical reports for directors and contributed to strategic planning initiatives.

Public Sector Organization

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Security Supervisor

Islamabad, Islamabad Capital Territory, Pakistan

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Summary

Supervised on-site security teams, ensuring enforcement of company policies, access control, and safeguarding assets for a Public Sector Organization.

Highlights

Supervised on-site security teams, ensuring strict enforcement of company policies and access control.

Managed staff scheduling, communication, and performance reporting for a team of security personnel.

Developed comprehensive security plans and intelligence reports to effectively safeguard assets and personnel.

Received four consecutive Excellent Performance Awards (2007-2011) for outstanding service and dedication.

Education

University of the Punjab, Lahore

Lahore, Punjab, Pakistan
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Bachelor of Science (B.Sc.) Chemistry, Mathematics & Physics

Awards

Excellent Performance Award (Four Consecutive)

Public Sector Organization

Received four consecutive Excellent Performance Awards for outstanding service and dedication from 2007 to 2011.

Languages

English

Urdu

Certificates

Cash & Audit Course

ChenOne Stores Ltd.

Management & Leadership Development Program

ChenOne Stores Ltd.

Security Induction Course

Public Sector Organization

MS Office Automation

Public Sector Organization

Cyber Security & Information Protection

Public Sector Organization

Familiarization with Security Operations

Public Sector Organization

Skills

Retail & Operations Management

Retail & Operations Management, Multi-Store Supervision, Sales Growth & Business Development, Strategic Planning & Budgeting, Merchandising & Visual Display, Operational Excellence, Store Metrics Monitoring, Business Forecasting, Market Data Analysis, Product Demand Forecasting, Logistics Management, Store Appearance.

Financial & Inventory Control

Financial & Inventory Control, Vendor & Supplier Management, Audit, Reporting & Compliance, Stock Optimization, Shrinkage Reduction, Expense Tracking, Sales Analysis, Cash & Audit.

Leadership & Team Development

Team Leadership & Staff Development, Coaching & Mentoring, Staff Hiring, Training, Performance Evaluation, Communication & Conflict Resolution, Inter-branch Collaboration.

Customer Experience & CRM

Customer Relationship Management (CRM), Customer Satisfaction, Customer Issue Resolution, Customer Satisfaction Surveys, Service Enhancements.

Technology & Systems

ERP / POS / Microsoft Dynamics, MS Office Automation.

Security & Compliance

Health, Safety & Security Protocols, Security Plans, Intelligence Reports, Access Control, Asset Protection, Cyber Security & Information Protection, Familiarization with Security Operations.

Strategic Planning & Administration

Problem Solving & Decision Making, Administrative Functions, Staffing, Scheduling, Procurement, Facility Management, Workflow Optimization, Internal Audit, Strategic Planning Initiatives.

Marketing & Promotions

Marketing Campaigns, Promotions, In-store Displays, Product Placement, Promotional Layouts, Brand Standards.